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WHOLESALE DISTRIBUTOR POLICY


  • We are confident that our merchandise will meet your standards.
  • We guarantee all our products against defects in workmanship and materials.
  • We will replace or repair any item that is defective free of charge.
  • Please advise us of any claims within 14 days of receipt of your Shipment.
  • The item you claim for must be in original carton with all parts.
Please call our office at:

Tel: 905-624-9085
Fax: 905-624-3298
E-mail:sales@importscanada.com

Please get an RMA (Returned Merchandise Authorization)
we will advise you how to return.

Out of Toronto please call toll free 1-800-668-4236

  • We will replace any defective item with one of the same type.
  • Before you call please have the following information available.
  • Your customer code: (your customer code is on your invoice).
  • Purchase date and Invoice number.
  • The item number of the article you are returning.
IMPORTANT: 

All merchandise returned without our RMA will be refused. You must follow the instructions given to you when you call us for an RMA. Please note that we have our contracted carriers to pick-up the returned merchandise.

PLEASE DO NOT RETURN with any other carrier except authorized by us.

 
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